Refund policy
Cancellations and returns
To cancel your order, email orders@slumbre.co.uk with your name, order number and a clear statement that you wish to cancel. You can cancel before delivery or within 14 days starting the day after delivery. Our customer service team will acknowledge your cancellation and confirm the next steps.
If your order has been delivered, return it within 14 days of notifying us, unless we have agreed to collect it. You may also send cancellation notice to the postal address below. Cancellation takes effect when you give notice; it does not depend on our approval.
Return transport and collection
We can arrange collection of your return. Where payable, return collection costs can be deducted from your refund with your agreement. The charge will be confirmed before collection is booked. Alternatively, you may arrange suitable return transport; contact us to confirm the delivery arrangements.
Preparing your return
Securely package all parts and fittings to protect them during transport. Keep the original packaging where possible, or use suitable protective packaging. If the bed has been assembled, contact us about preparation for collection.
We may deduct any loss in value caused by handling beyond what is reasonably necessary to inspect the goods, including damage, stains or signs of use. Any deduction will reflect the actual reduction in value, rather than a standard restocking fee.
Fabric, colour and appearance
Velvet can appear lighter or darker depending on lighting and the direction of its pile. Screen settings can also affect how colours appear. Please check your chosen colour, size and design before ordering. These characteristics do not, by themselves, indicate a fault. This does not affect cancellation rights or your rights where an item is faulty, incorrectly supplied or not as described.
Your refund
Refunds are made to the original payment method unless otherwise agreed. Where you return the goods, we will refund within 14 days of receiving them or receiving evidence that you sent them back, whichever is earlier. Where we have offered to collect the goods, we will refund within 14 days of your cancellation notice.
For cancellation of a complete order, the refund includes any standard delivery charge paid. Any extra amount paid for a premium delivery option is not refundable unless required by law. Applicable agreed return collection costs and any justified reduction in value may be deducted as explained above.
Faulty, damaged or incorrect items
Email orders@slumbre.co.uk with your order number and details of the problem. Photographs can help us assess it promptly. We will provide the appropriate remedy under consumer law and cover reasonable return costs where required. This policy does not restrict your statutory rights.
Contact
Slumbre UK Limited
Unit 4 Upper Livingstone Mills, Batley, West Yorkshire, WF17 6JH
orders@slumbre.co.uk